Return & Refund

We hope that you will be delighted with your order. However, if within 15 days of delivery you change your mind, we will be happy to provide a full refund credited back to your original payment card.

We will only accept unused and undamaged products and accompanied by the original Anesan packaging.

How do I make a return?

To initiate a return, simply fill out the contact us form with your order reference and specify the reason for returning the item. Our customer care team will review your request and contact you within 24 hours to assist you further.

Note that we are currently unable to offer prepaid shipping labels.

When will my refund be processed?

Once we receive the returned items, we will credit the original purchase credit card with the item price, excluding delivery charges.

The refund process will be completed within 4-7 days of the jewelry's arrival at our warehouse.

Please note that credit card companies may take an additional 7 working days to process the refund in your account.